Mindset Survey

I believe I have to apply pressure to customers to make sure deals get across the line.

I am prepared to take the time to explain my reasoning and data sources to a customer so they are completely comfortable making a decision.

I enjoy thinking “outside the box”.

I often think that I know my customers better than they know themselves.

I keep up to date with our own products and services.

We tend not to invest in insights that are not geared to our own products and services.

I deliberately set out to push customers out of their comfort zone in order to gain power in a discussion.

I know the limits for how far to push a suggestion with a customer and I do not overstep this.

Customers approach me and ask for new ideas.

I have always managed to reach my goals with the minimum amount of efffort.

I am active in progressing projects/transactions and try to personally identify and solve problems, even without being briefed.

I have so many accounts to manage that it's impossible for me to always be thinking about all of their best interests.

I tend to use the pieces of information that support my preferred outcome and leave the rest aside.

Before advising a customer, I look across different sources of information rather than relying on a single report, opinion, or AI output.

Once I hit my sales targets I tend to push future deals into the next quarter/year.

I spend time reflecting on my customer’s issues and what my organisation could offer that would add value to the areas they care about.

I ensure that creativity and innovation is included in the deal-making or transaction process.

It's so hard to get things done internally that it's not worth the effort go the extra mile.

People are essentially motivated by self interest. In order to win, you have to convince others that your best interest is actually theirs.

I am prepared to lose a deal, even if it means missing target, if it's not right for the customer.

People will exploit any sign of weakness so to counter that I deliberately come across as extremely self confident.

I am bold and daring in presentation of ideas and solutions, but only if I feel the client is ready to hear them.

To promote efficiency we tend to produce standard presentations — customisation makes the sales process inefficient.

I listen carefully to what the customer is saying and ensure they feel they have been understood.

I have creative ideas which go beyond the customer’s brief and can be for any area that would benefit them.

It's a waste of time to work on new ideas for customers that they haven't asked for and will probably never come off.

I have a disregard for conventional/traditional thought and approaches.

I know I talk too much and don’t listen to customers — but as long as its to their advantage, does it matter?

I view the advice I give customers as coming from my employer; my own views have nothing to do with it.

If I make a recommendation to a customer I am prepared to stand behind it, even if that means taking responsibility if it goes wrong.

I don’t care if I hurt someone's feelings if it pushes a deal forward, it's all just in the nature of negotiation.

I carefully plan and prepare each approach to a customer, especially if it's a bold proposal, to make sure it's not taken the wrong way.

As a sales person I have to act cocky to get things done.

Customers know that when I stick my neck out for a proposal it's because I really believe in it.

I am passionate about my role and about helping customers to improve their business or personal situation.

I do not see the point in carrying out research on our customers before every call or meeting I have with them — it's a waste of time that could be better spent elsewhere.

I aim to give customers the same advice I would give a trusted friend in their position.

The biggest benefit of AI tools is that they can make my communications seem personalised with little effort.